Privacy Policy

A legal disclaimer

Last updated: 07 October 2025

Who we are: Terns (by Habitat Holding), Goldwins, Coimbatore, Tamil Nadu, India.

Phone: +91 99433 77773

This Privacy Policy explains what information we collect, why we collect it, how it’s used and shared, and the choices you have. We comply with India’s Digital Personal Data Protection Act (2023), IT Rules (SPDI), and other relevant data protection principles.

1. Scope

This policy applies when you:

Visit or interact with theterns.com (hosted on Wix)
Purchase event tickets (fully redeemable cover)
Enter Terns premises for events
Communicate with us via email, phone, WhatsApp, or social media

2. Information We Collect

Identity & contact: Name, email, phone, optional billing details (GSTIN if applicable).
Age/ID confirmation: You must be 21+ for alcohol-service events; ID may be verified at entry.
Transactions: Ticket purchase details, date/time, ticket tier, redemption, QR scans, and check-ins.
Payments: Processed securely by PayU Payments Pvt. Ltd. We do not store your card, UPI, or banking details. PayU is PCI-DSS Level-1 compliant and RBI-authorized.
Device data: IP address, browser, operating system, usage analytics, cookies (via Wix).
CCTV footage: Recorded for safety at the venue, retained briefly unless required for investigations.
Event photography/video: We may capture and use event images for brand and marketing (see §11).
Communications: Messages, emails, or feedback submitted to us, and marketing preferences (opt-ins).

3. How We Use Your Data

Ticketing & entry: Issue QR tickets, manage guest lists, scan entries, prevent fraud.
Payments & accounting: Process orders through PayU; reconcile accounts; generate F&B GST invoices.
Support: Respond to queries, lost ticket lookups, and service improvements.
Security & compliance: CCTV for safety, ID verification, record keeping as per law.
Marketing (optional): Updates on events or promotions — only if you opt in.
Analytics: Aggregate usage insights to improve guest experience.

4. Legal Basis

We process your data for:

Contractual necessity (fulfilling your order/ticket)
Legal compliance (GST, accounting, safety)
Legitimate interests (security, service improvement)
Consent (marketing communications)

5. Fully-Redeemable Tickets & GST

Tickets sold on our site act as prepaid F&B credit.
No GST is applied at ticket purchase.
GST applies only once, at the time of billing for food and beverages redeemed inside Terns.
If a ticket includes a non-redeemable entry component, that portion will carry GST @18% and will be explicitly shown on the event page and invoice.

6. Cookies & Analytics

Our Wix website uses cookies to operate and improve your experience:

Essential cookies: Required for login, checkout, and security.
Analytics & marketing cookies: Optional; help us understand site use and advertise responsibly.
You can manage cookies through the on-site banner or browser settings.

7. Data Sharing

We never sell your personal data. We share minimal information only with:

Wix.com Ltd. – hosting, site analytics, ticketing, email tools.
PayU Payments Pvt. Ltd. – secure payment processing.
Communication providers – SMS/email/WhatsApp for transactional messages.
Security & event vendors – guest management and entry validation (under strict NDAs).
Regulators/law enforcement – when legally required.

If you buy tickets via BookMyShow, Paytm Insider, or other marketplaces, your data is processed under their privacy policies; we receive only limited details to validate entry.

8. International Transfers

Wix may store or process your data on servers in the EU, US, or Israel. Wix complies with recognized global privacy standards (GDPR/CCPA). By using this site, you consent to such transfers under appropriate safeguards.

9. Retention Periods

Ticketing & tax records: 6 years (72 months) from due date of GST return.
Support & communications: up to 24 months.
Marketing consents: until you unsubscribe or 24 months of inactivity.
CCTV: typically 30 days unless required longer for incidents.

10. Your Rights

Under the DPDP Act and IT Rules, you may:

Access your personal data we hold.
Request correction or deletion where lawful.
Withdraw consent for marketing.
File a grievance with our officer if unresolved.

To exercise these rights, email team@stayhabitat.com with your registered name, phone, and request details.

11. Event Photography & CCTV

By entering Terns events, you acknowledge that photography or videography may occur for marketing or safety purposes.

If you wish to be excluded from promotional materials, inform staff at entry or email us; we’ll make reasonable efforts to comply.

12. Security

We use SSL encryption, limited access controls, and secure vendor infrastructure.

Wix implements industry-standard protections, and PayU follows PCI-DSS Level-1 standards.

While no system is completely secure, we continually monitor and improve our safeguards.

13. Age Limit

Entry to events serving alcohol is strictly 21+.

Minors are not permitted inside licensed areas.

14. Marketing Communications

Sent only if you opt in (checkout box, QR signup, or WhatsApp consent).
Unsubscribe anytime via link, reply “STOP” to SMS/WhatsApp, or email team@stayhabitat.com.
We maintain a suppression list to ensure compliance with anti-spam and telecom norms.

15. Third-Party Links

Our site may link to other websites or payment pages. We are not responsible for their content or privacy practices — please review their respective policies.

16. Grievance Officer

Name: Paul Rojer Binny

Designation: Grievance Officer (Data Protection)

Email: team@stayhabitat.com

Phone: +91 99433 77773

Address: Terns, Goldwins, Coimbatore, Tamil Nadu, India

We aim to acknowledge all valid concerns within 72 hours and resolve them as per legal timelines.

17. Updates to this Policy

We may revise this policy periodically. The latest version will always appear at www.theterns.com/privacy-policy.

Material changes will be communicated via the site or email.

Privacy Policy

A legal disclaimer

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